Scope and Applicability
This Privacy Policy applies to IM Host websites, customer portals, hosting services, billing systems, and support channels.
By using our services, you acknowledge the practices described in this policy.
Data We Collect
We collect data needed to operate, secure, and improve our services.
- Identity data: name, company, billing address, account identifiers.
- Contact data: email, phone number, support contact details.
- Payment data: billing records, transaction status, invoice details (card data is processed by certified payment processors).
- Service and usage data: IP addresses, login history, resource usage, uptime telemetry, and support logs.
How We Use Data
We use personal data only for legitimate business and service delivery purposes.
- Provision, maintain, and secure hosting services.
- Process billing, renewals, and fraud prevention checks.
- Provide technical support and incident response.
- Send operational notices (maintenance, security alerts, policy updates).
- Improve performance, reliability, and user experience.
Data Sharing and Disclosure
IM Host does not sell personal data to third parties.
We may share limited data with trusted service providers only when necessary to deliver hosting, payments, support, analytics, or legal compliance.
Data Retention
We retain data only as long as needed for contractual, operational, legal, and security obligations.
- Account and billing records: retained for tax and accounting requirements.
- Support and security logs: retained for incident analysis and compliance.
- Backups: retained according to service backup schedules and deletion windows.
Your Privacy Rights
Subject to applicable law, you may request access, correction, deletion, restriction, or portability of your personal data.
You may also object to certain processing activities where legally applicable.
Regulatory Compliance (GDPR and Egypt Law)
IM Host aligns privacy operations with GDPR principles for relevant users and follows applicable Egyptian data protection obligations, including Law No. 151 of 2020 where applicable.
We implement organizational and technical safeguards to reduce unauthorized access, alteration, disclosure, or loss of personal data.
Privacy Requests and Contact
For privacy requests or complaints, contact us via the customer portal or email privacy@imhost.sa. We may verify identity before processing sensitive requests.
Last updated: May 2026
Contact us about this policy