IM Host Privacy Policy

Scope and Applicability

This Privacy Policy applies to IM Host websites, customer portals, hosting services, billing systems, and support channels.

By using our services, you acknowledge the practices described in this policy.

Data We Collect

We collect data needed to operate, secure, and improve our services.

Identity data: name, company, billing address, account identifiers.
Contact data: email, phone number, support contact details.
Payment data: billing records, transaction status, invoice details (card data is processed by certified payment processors).
Service and usage data: IP addresses, login history, resource usage, uptime telemetry, and support logs.

How We Use Data

We use personal data only for legitimate business and service delivery purposes.

Provision, maintain, and secure hosting services.
Process billing, renewals, and fraud prevention checks.
Provide technical support and incident response.
Send operational notices (maintenance, security alerts, policy updates).
Improve performance, reliability, and user experience.

Cookies and Tracking

We use essential cookies for sign-in, session integrity, your basket, and security. The site cannot work without them.

We also use analytics and advertising cookies and similar technologies from the moment you visit: Google Analytics through Google Tag Manager, to understand how the site is used, and the Meta (Facebook) pixel and Google advertising tags, to measure how our advertising performs and to show our ads to people who visited the site. These tools receive technical data such as the pages you view, your device and browser, an approximate location derived from your IP address, and identifiers stored in cookies. They do not receive your password or payment details.

You can block or delete cookies in your browser settings, opt out of Google Analytics with Google's browser add-on, and manage ads shown to you from your Google and Meta ad settings. Blocking essential cookies may stop sign-in and checkout from working.

Data Retention

We retain data only as long as needed for contractual, operational, legal, and security obligations.

Account and billing records: retained for tax and accounting requirements.
Support and security logs: retained for incident analysis and compliance.
Backups: retained according to service backup schedules and deletion windows.

Your Privacy Rights

Subject to applicable law, you may request access, correction, deletion, restriction, or portability of your personal data.

You may also object to certain processing activities where legally applicable.

Regulatory Compliance (GDPR and Egypt Law)

IM Host aligns privacy operations with GDPR principles for relevant users and follows applicable Egyptian data protection obligations, including Law No. 151 of 2020 where applicable.

We implement organizational and technical safeguards to reduce unauthorized access, alteration, disclosure, or loss of personal data.

Privacy Requests and Contact

For privacy requests or complaints, contact us via the customer portal or email [email protected]. We may verify identity before processing sensitive requests.

Last updated: October 2026